Shipping policy
Last updated: 4 August 2026
This Shipping Policy sets out how orders from Ashford Co are processed, dispatched and delivered. Please read it before completing your purchase. For any question about a shipment, email sac@ashfordco.shop — email is our primary support channel and every message is answered within 24 hours on business days.
Processing time
Orders are processed within 1 to 3 business days of payment confirmation. Orders placed at weekends or on public holidays are processed on the next business day. You will receive a confirmation email when your order is placed, and a second email with tracking details once it is dispatched.
Delivery time
Estimated delivery is 10 to 20 business days after dispatch. Total time from order to delivery is therefore approximately 11 to 23 business days.
Delivery estimates are estimates, not guarantees, and can be affected by customs clearance, carrier delays, weather and peak shopping periods. If we are unable to dispatch your order within the stated time, we will contact you, and you may choose to wait or to cancel the order for a full refund.
Where we ship
We ship to the European Union, the United Kingdom and the United States. Available shipping methods and rates are calculated and displayed at checkout before you pay.
Orders shipped in multiple parcels
Orders containing more than one item may be dispatched from more than one fulfilment facility. Items may therefore arrive in separate parcels, on different dates, with separate tracking numbers. You are never charged extra for this.
Customs, duties and import taxes
Goods may be shipped from outside your country of residence. Import duties, taxes and customs clearance fees may be applied by the authorities in the destination country. Unless such charges are expressly collected at checkout, they are the responsibility of the recipient. These charges are set by the destination country's customs authority, not by us, and we have no control over their amount.
If a parcel is refused at customs or on delivery because the recipient declines to pay these charges, the terms for refused parcels in our Refund Policy apply.
Tracking
Tracking information is typically active 2 to 5 business days after dispatch. If your tracking has not updated for 10 business days, email sac@ashfordco.shop and we will investigate with the carrier.
Delivery addresses
Please confirm your shipping address carefully before completing checkout. We cannot change the delivery address once an order has entered fulfilment. Parcels lost as a result of an incorrect or incomplete address supplied at checkout are not eligible for a free replacement.
Lost or undelivered parcels
If your order has not arrived within 30 business days of dispatch, email sac@ashfordco.shop. We will open an investigation with the carrier and arrange either a replacement or a full refund.
Contact
Ashford Co
Email: sac@ashfordco.shop (primary support channel)
14 Crest Hill Dr, Fountain Inn, South Carolina 29644, United States